Buying at Alizz is very easy, you just have to follow these steps:

  1. Select the product and click ADD TO CART.
  2. You will see the summary of your purchase, the quantities and the total value, you can write some type of instruction such as sending on a particular date, if it is a gift, among others. Then click CHECKOUT.
  3. Fill in all the shipping information and then click CONTINUE WITH SHIPPING.
  4. You will find a summary of your shipping data for you to verify, we also notify you that shipping is free. Then click on CONTINUE WITH THE PAYMENT.
  5. Then click on "FINISH THE ORDER", you will be redirected to PayU Latam to complete your purchase safely.
  6. Select the payment method you prefer:
    • Credit Card Payment: Visa, MasterCard, American Express, Diners Club and Codensa.
    • Debit Card: Visa Debit
    • Bank Debit: PSE
    • Cash Payment: Baloto, Efecty, Pay Everything, Win,  Apuestas Cúcuta 75, Gana Gana, Su Chance, Acertemos, La Perla, United Bets or Jer de Colombia.
    • Bank payments: Banco de Bogotá, Bancolombia and Davivienda. 

 

When you have your product remember to rate us!

 

How can I pay?

In www.alizz.com.co You can pay with Baloto, Efecty, debit card through PSE and also with credit cards from the MasterCard, Visa, American Express and DinersClub franchises.

We control all orders placed in order to avoid abusive practices and fraudulent purchases. We reserve the right not to make a delivery or to process the order of a client who has not fully or partially paid for a previous order or in which there is a dispute with the holder of the Credit Card or Debit Card.

Additionally we have the Cash on Delivery service enabled for some cities, you can pay in cash, debit card and credit cards from the MasterCard, Visa and American Express franchises.

 

What should I do to buy with Baloto?

 

  • You must place your order normally, when you go to our payment gateway (PayU), you must indicate that you will pay in Baloto. 
  • You will receive a number (reference code) in your email, which you must give when making the payment in Baloto.
  • You must bear in mind that you must pay within 24 hours, otherwise the order will be canceled automatically.
  • Your minimum order for Efecty is ,000 Colombian pesos, therefore, if your order does not exceed this amount, this means of payment will not be activated.
  • You can consult your nearest Baloto point here.

 

*In the case of orders where you have selected payment via Baloto, you will have up to 24 hours to go to make the payment, during this time, your products will be reserved for you and the order is on hold until you make the payment. After 24 hours, the platform automatically releases the reserved products, if you want to buy them, you must go through the purchase process again and check if they are still available. The order is completed and processed when the correspondent confirms your payment, that is, the delivery time begins to count from the moment of payment.

 

What should I do to buy with Efecty?

 

  • You must place your order normally, when you go to our payment gateway (PayU), you must indicate that you will pay in Cash. 
  • You will receive a number (reference code) in your email, which you must give when making the payment at Efecty.
  • You must bear in mind that you must pay within 24 hours, otherwise the order will be canceled automatically.
  • Your minimum order for Efecty is ,000 Colombian pesos, therefore, if your order does not exceed this amount, you will not see this payment method activated.
  • You can consult your nearest Effecty point here.

 

 *In the case of orders where you have selected payment via Cash, you will have up to 24 hours to go to make the payment, during this time, your products will be reserved for you and the order is on hold until you make the payment. After 24 hours, the platform automatically releases the reserved products, if you want to buy them, you must go through the purchase process again and check if they are still available. The order is completed and processed when the correspondent confirms your payment, that is, the delivery time begins to count from the moment of payment.

 

What should I do to buy with Cash on Delivery?

 

At the time of confirming your address, the system will validate if the place where you want to send your order has this service enabled, if so, it will show you a field where you can put "Pay Immediately" or "Pay Upon Receiving The Order", you must select the option "Pay upon receipt of the order". It is very important that you validate that your email is filled out correctly, since we will contact you by this means to confirm your data and be able to send it. THIS SYSTEM ONLY APPLIES FOR PURCHASES OVER 0,000

 

What should I do to buy with Credit Card?

 

  • You must have the credit card authorized by your bank for Internet purchases, for this you must contact them.
  • You must verify and correctly enter the card data: franchise, expiration date and security code field.
  • You must validate the value you want to buy with the quota or fund of your credit card.

 

All banks carry out a process of validating the truth of the purchase and card, the times vary depending on each bank, in this case, the time of approval of the order is borne by your Bank, these validations and approvals, are completely out of Our responsibility. The delivery time will begin to run once your bank approves the payment.

 

*In our online store NO we capture, store or transmit transactional data. Our partner PayU (payment gateway) has a PCI certificate that guarantees the security of your information. You can make your payments on our secure website.

 

What should I do to buy with my debit card?

 

  • You must first ask your bank to activate the electronic payment service.
  • You must follow the instructions given by the financial institution for the online payment procedure. Have your password active and your authorization to buy online.
  • You must validate the value you wish to purchase with the funds from your debit card.

 

 

What should I do if the transaction is interrupted when I am paying?



If you do not know if you successfully completed your transaction, you can contact the customer service line 444 47 54 or the email hola@impobealizz.com. Or you can also do it by contacting your bank.

 

For how long are the products that I add to the shopping cart available before making the payment for my order?

 

The inventory of the items you selected will be available for 5 minutes pending the completion of your transaction. If you wish to finish your purchase after this time has elapsed, it will be checked again if the inventory is available for your purchase. Remember that there are other people trying to buy your same products, so you must hurry to avoid running out of the products you like.

 

How can I pay with gift vouchers?

Unfortunately, the gift vouchers are only redeemable in our physical stores, at the moment you cannot use them to make payments through our online store.

 

What happens if my transaction was not completed successfully and when I make the purchase again my registration discount is not valid? 

In this case you can contact the customer service line 444 47 54 or the email hola@impobealizz.com where we will give you a solution. 

Shipments:


What cities do the orders arrive at?

We promise to take the order to where you are, as long as the destination is within the area of influence or perimeter offered by our logistics operator (Coordinator); it is necessary that the chosen place of delivery has a nomenclature. The delivery of the product will be made according to the promise of delivery informed on the site at the time of purchase.
To guarantee delivery at the established time and place, it is necessary to write the street/race/avenue, with its numbers, completely. Check it again, so you are sure you have written it correctly. 

 

Can I ship to a different address than mine?

Yes. You can save different shipping locations in your address book so you can build your own address book.

 

How is the shipping cost calculated?

For purchases over 0,000 pesos you will have free shipping. For all other orders, the shipping cost is calculated by the weight of your purchase and the place where you want to send your purchase. The costs related to the shipment will be discriminated in the invoice and the order at the time of placing your order.

 

In how many days does my order arrive?
The estimated time is 5 to 9 business days to all cities (these days start counting the business day after you have made the payment of your order). Remember that your order will be arriving during the day, it is important that a person of legal age is available to receive the order.

Coordinator as a logistics operator, it will make a maximum of two (2) delivery attempts for the orders you have made. In the event that the delivery attempts are unsuccessful, the orders will be returned to the distribution center or our offices and your money will be returned, except for the value of the shipment, without any type of interest, remuneration or additional sum and regardless of the cause or origin that the return may have, according to the established times. 

For orders with payment on delivery, the time will start counting from the confirmation of the email.

 

*Orders you make during national events such as CYBERDAYS, Cyber Mondays, Blackdays, Blackfriday and SALE or any other national promotional activity, may have slightly longer delivery times, you can check the delivery days when making your purchase in the Online store .

 

Delivery days are counted in business days, which correspond to Monday through Friday. Saturdays and Sundays DO NOT count as business days, nor do holidays. Orders that enter on Saturdays, Sundays or holidays, the delivery time will start counting from the next business day.  Orders that occur before 4:00 pm count as same-day orders; after 4:00 pm, the orders that occur, will count their official delivery time from the next day. There are circumstances beyond IMPOBE ALIZZ GROUP CORPORATION S.A.S. that can delay the delivery time, such as landslides, stoppages, road closures, etc.

 

Do they make international shipments?

We only make shipments within the Colombian territory, if you are in another country and you are interested in purchasing our products, we invite you to register the address of someone you trust who is in Colombia and in this way we will make the shipment there.

 

May I know where my order is?

You can contact our customer service at 444 47 54 or at hola@impobealizz.com 

 

Products:

 How can I know if a product is in the store of my city?

 

 You can find us and write to us on our social networks: Facebook or Instagram, contact us through customer service at 444 47 54 or by email hola@impobealizz.com, tell us what product or reference you want and what city you are in.